Shop: Terms & Conditions - My Ethical Earth

My Ethical Earth Shop:
Terms & Conditions

Payment Security Policy:

When you place an order with My Ethical Earth we never receive your complete credit card details or keep any such information on our systems.
Your order is processed securely through the Credit Card Processor.

You can pay safely using your Credit/Debit Card/ EFT or PayPal.

Your credit/debit card details are encrypted which they are automatically processed and your card charged. They are not held in clear text on any website so it is not possible for your details to be stolen during a transaction.

Privacy Policy:

You can visit any page on our website without giving us any personal information.

Personal information is only requested when you are registering for an account, placing an order, subscribing to our e-mail newsletters or opt in to one of our information ebooks.

My Ethical Earth respects your right to privacy and we will only process personal data you provide to us in accordance with the GDPR 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

We do collect demographic data and software data in order to provide you with a constantly improving internet experience.

Your personal details will always remain private and confidential. We will never pass on your personal details in any way to any other company. All data collected is for our internal use only.

By accessing, using or making purchases from this website, you are acknowledging that you have read and understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

1) Privacy Policy
Please also review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.

2) Prices
The default currency of the site is Pound Sterling, all prices shown relate to individual product prices. You will be charged separately for delivery (if applicable).

   Shipping rates:

  • UK: Orders £35.00 and over – free
  • Rest of Europe: Orders £50.00 and over – free
  • International: £100.00

3) Product Information
We do our best to ensure that all information, descriptions, ingredients listings, photographs and prices of products appearing on the site are correct at the time when the relevant information was entered onto the system. Though we aim to keep the site as up to date as possible, all information is provided in good faith but the information including product descriptions, product sizes, product images and ingredients appearing on this site may not always reflect the product exactly at the moment you place an order.

When you order online you will be helped through the process by simple instructions on the site. When you have placed your order we will send you an invoice acknowledgement providing you with the details and value of your order, which has been debited from your credit/debit card, and your shipping details.

If you require any further information regarding your order(s) please contact us. We may not accept your order if we suspect fraudulent activity or violation of our Terms and Conditions (including our Privacy Policy). If for some other reason we are unable to fulfil your order, we will contact you by email or telephone.

4) Payment
You may pay by Cash on Delivery mode or using credit/debit card/Net banking/Online Wallets/PayPal. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorize payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

5) Delivery
We will deliver goods for FREE all over England.  Any delivery timescales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party. Your parcel will only be considered missing if it fails to arrive 15 working days after the approximate delivery date indicated in your order dispatch notification email.

We dispatch most orders within 1 working day, and all orders are dispatched within 3 working days. If you would like to cancel an order please let us know as soon as possible and we will notify you whether or not this will be possible; your order may already have been shipped. If your order has been shipped our returns policy will then apply.

6) Intellectual Property
All the content on the site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of My Ethical Earth, and is protected by United Kingdom and international copyright laws. The Content of the site may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

7) Press articles
My Ethical Earth does not accept any responsibility for claims made in the press articles displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.

8) Your personal information
By submitting your details on our website you accept that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. Please see our Privacy Policy regarding the treatment of your personal information.

You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

You can cancel your account at any time. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, at our sole discretion, that it would be in My Ethical Earth’s best interests to do so.

9) Medical Liability
Any information provided on this site including information related to well being and health is provided in good faith and should not be taken as being prescriptive. You should be aware that no one can guarantee the effects of natural remedies and anything can be dangerous if used inappropriately. My Ethical Earth will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. Whilst we seek to provide as much information as possible about a product and its suitability, you are responsible for ensuring that it is suitable for your own needs and this includes avoiding products that include ingredients you are intolerant, sensitive or may react to.

10) Complaints
If you have any complaints or wish to discuss any matter in respect of the goods please contact Kerry Rodighiero at

11) Disputes
Your use of this website and any purchase by you of any goods from My Ethical Earth shall be governed by British law and the parties submit to the exclusive jurisdiction of the British courts.

12) General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, at our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.

13) Purchases from Affiliates

Purchases made through an affiliate link will take you to that company’s website.  Any purchases then made through that website will be subject to the terms and conditions of that company and no longer under the jurisdiction of My Ethical Earth.  Please read our Affiliate Disclaimer.